Tours & Activities

What do you mean by small-group tours?

Some of our tours are conducted on small-group basis with group size limited to a maximum of 6 to 20 travellers to offer quality tour experiences at an affordable price.

If you would like to experience any of our small-group tours on private basis, please get in touch with us on weekdays between 9.30am to 6.30pm or email us and we will happy to assist with the arrangement.

Are admission tickets for attractions included in your tour prices?

Yes, all relevant admission tickets for attractions covered by our guided tours are included, except unless stated otherwise and for tours that are geared towards orientation which does not involve entry into sites. To offer maximum flexibility, admission tickets are also not included for private driver and/or guide at disposal services. Your driver and/or guide would be happy to advise and assist you with the purchasing of admission tickets on-site.

My family and I are interested in your EU-50 Portugal itinerary and we want to add-on the Alentejo Countryside Hiking Tour in Evora for 3 out of 5 travellers, excluding my parents who have mobility issues. However, the option to add activities on your itinerary webpage is for the entire group. Can you help us with the arrangement?

Surely we can! Some experiences are listed as optional as we understand they may not be suitable for all travellers. Please let us know under in the Special Request at the time of booking and we will get in touch with you on the rates. Rates may sometimes differ from what is displayed online for specific group sizes if any additional arrangement is required for coordination.

My friends and I are interested in your AS-64 South Korea itinerary and 2 out of 4 travellers in the group would like opt for the 3-Night Jeju Extension at the start of the itinerary. However, the option to add the trip extension on your itinerary webpage is for the entire group. Can you help us to extend the itinerary?

Yes, we can help you with request if the extension is at the start or end of the itinerary. Please let us know under in the Special Request at the time of booking and we will get in touch with you on the rates for the extension. Rates may sometimes differ from what is displayed online for specific group sizes if any additional arrangement is required for coordination.

Why are the sequences of some of the tours and activities in my itinerary swapped after I have made a deposit payment?

We endeavour to deliver all the holiday experiences we have handpicked for your itinerary and therefore, may have to swap some of them due to availability at time of booking. In the event whereby a swap or reschedule of an affected experience is not possible, we will try to propose alternative arrangements for your consideration within 3 working day of receiving your deposit.

If there is no suitable alternative arrangement or if you do not agree to the alternative arrangement that we have proposed, you can decide to proceed with the itinerary without the affect experience and we will deduct the full cost of the affected experience from your balance tour fee, or we will allow you to cancel the tour booking and issue a full refund for the deposit payment.

What happens if a scheduled tour/activity in my itinerary is cancelled after my holiday booking has been confirmed by you or while I am already on my holiday?

Many tour experiences such as, but not limited to, husky sledding, snowmobile, sightseeing cruises, kayaking tours, helicopter and hot air balloon flights, are highly dependent on weather, road and sea conditions.

As your safety is our priority, we will do our best try to reschedule any affected experience to an alternative time, date or location to deliver the full holiday experience designed for the itinerary and avoid disappointment. If a rescheduling is not possible, we will try to propose alternative arrangements for your consideration.

If there is no suitable alternative arrangement or if you do not agree to any of the alternative arrangement that we have proposed, we will issue you with a full refund for the affected arrangement. This will usually take place approximately 3 to 5 working days after your holiday has concluded. You will receive an email notifying you of the refund, and depending on your bank, you will see it as credit in your bank statement approximately 5 to 10 working days later.