Responsibility

  1. Agents only – We act only as an agent for the Service Providers. We are not liable for any claims for damages or compensation of any kind against non-fulfilment or unsatisfactory fulfilment of services and products purchased on your behalf by us from other third parties, including without limitation the Service Providers. We do not accept liability for the acts and/or omissions on the part of our preferred suppliers and their agents/representatives.
  2. Passenger's responsibilities – We accept no responsibility for any loss or injury (of any kind, including without limitation any loss or injury in respect of any to person or property) while travelling on a Package organized by the Company. By accepting the contract for travel with us, the passenger thereby accepts full responsibility for all losses and expenses due to (directly or indirectly) any delay, sickness, weather, strikes, war, quarantine, theft, accident, customs regulation, force majeure or acts of God, save as provided otherwise in this contract.
  3. Proper travel documentation – We accept no responsibilities for deportation or refusal of entry by immigration authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. All proper travel documentation is the sole responsibility of the passenger.
  4. Checking-in – You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your booking. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
  5. Behaviour during trip – If in our reasonable opinion or that of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your trip package. Should this happen no refund or compensation will be paid.
  6. Limitation of liability – The liabilities of the Company, its directors, employees or representatives in any case shall be limited to the absolute maximum price of the Package (excluding insurance policy and amendment charges) of the person(s) affected in total.
  7. Change in schedules – Please note that all scheduled flights, cruise and rail departures provided to you are estimates only and are subject to change. Schedules may be affected by operational difficulties, weather conditions, passengers failing to check in on time, local conditions and other factors outside of our control.
  8. Conditions of Service Providers – When you travel with Service Providers, the conditions of the Service Providers will apply also, some of which may limit liability. You may ask for copies of the relevant conditions of fare rules from our offices.
  9. Special requests – If you have any special requests, please inform us as soon as possible in writing, and preferably at the time of booking. Although we will make every effort to meet any such request, we regret that we cannot guarantee our preferred Service Providers will honour the request. Failure to meet such special requests will not be a breach of contract on our part.
  10. Medical Problems – If you have any medical problem or disability which may affect your chosen travel arrangements you must provide us with full details at the time of booking. We will pass those details on to the relevant Service Providers. We regret that we cannot guarantee our preferred Service Providers will honour the request. Failure to meet such special requests will not be a breach of contract on our part.