Refund & Cancellation Policy

  1. All requests for cancellation of any Package must be made in writing to the Company before departure. However, cancellation fees as stipulated below may apply and are computed based on when the cancellation notice is received in writing and acknowledged by us.
  2. Please do not call the individual Service Provider. All cancellations must be effected through the Company.
  3. Please note that the Company is acting as an agent for services rendered. Even after the Deposit or full payment has been made, all arrangements are still subject to final confirmation.
  4. We may be obliged to cancel your travel arrangements by reasons of force majeure (including without limitation war, riots, civil disturbances, strikes, natural disasters, terrorist activities, political unrest or the like) or closure of airports, ports or railways, or delay and cancellation of international or domestic air and railway services as well as any other reason which is outside the reasonable control of the Company. Under such circumstances, we (i) reserve the right to alter any route, itinerary and accommodation without prior notice; or (ii) we will, at our sole discretion, advise you as soon as possible if we can offer you an alternative holiday or component of comparable standard or sometimes with surcharges. If you decide not to accept the alternatives the Company's sole liability shall be limited to a refund of monies paid less the amount for service already utilised.