1. Flight/ train/ ferry times/ day group tours may change at the discretion of the individual service providers. It is important to reconfirm your departure times and terminal at least 24hrs before departure or commencement of tour.
  2. We reserve the right to change, amend, insert or delete any of the terms and conditions, or policies contained herein, as the case may be, without prior notice.
  3. Any complaint/ claim has to be made in writing within 14 days from the date of return for consideration at our sole discretion. We will not review any complaints/ claims, which are made after 14 days of return. If you are unhappy with any aspect of the Company's arrangements while you are on your trip, you must address your complaint immediately to the Company directly via our emergency number or in an e-mail to your Travel Consultant. You should also contact our local representative and the management of the hotel or other supplier whose services are involved. The Company and our representatives and suppliers will do our best to rectify the situation. If the problem is not resolved to your satisfaction while you are on your trip and you wish to complain, full details must be sent to the Company in writing to arrive within 14 days from the date of your return. We will do our best to investigate and reply to you within 10 working days of receipt of your complaint. Customers who do not provide complaint while during their trip and fail to provide a complaint within the specified period deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.
  4. Alternatively, customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

    ConsumerTrust Secretariat
    Mr. Ramesh Vakkiprath

    35, Selegie Road, #09-25, Parklane,
    Singapore 188307
    Email: ramesh@cnsg.com.sg
  5. This document shall be governed by the laws of Singapore and you hereby irrevocably submit to the exclusive jurisdiction of the Singapore courts and consent to the service of process by prepaid post to your last known address in our records.